Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of the website linguasupra.com and the provision of Business English coaching and training Services by Sujata Agarwal, trading as LinguaSUpra, Um Trenker 19, L-6962 Senningen, Luxembourg (“we”, “us”, “LinguaSUpra”), VAT number LU31809711, Business Licence No. 10115826/0. By booking or engaging our Services, the client (“you”) accepts these Terms. Defined terms have the meaning given in the Glossary at the start of this document.

We provide Business English coaching and training for private individuals and organisations, including individually designed programmes covering meetings, presentations, negotiations, business writing, leadership communication, cross-cultural communication, industry- and role-specific vocabulary, interview preparation, and LinkedIn profile support. The precise scope, format, schedule, and duration of each programme are agreed individually with the client before the engagement begins, following an initial consultation call.

Information published on this website, including indicative programme descriptions, does not constitute a binding offer. A binding contract is concluded only when we confirm an agreed programme, scope, and price in writing (including by email), or when Services begin by mutual agreement following such confirmation.

• Clients may cancel or reschedule a confirmed session free of charge with at least 24 hours’ notice before the scheduled start time.
• Sessions cancelled, rescheduled, or missed (no-show) with less than 24 hours’ notice may be charged in full at the agreed session rate, at our discretion, taking into account the circumstances.
• We will make reasonable efforts to notify clients as early as possible and to offer an alternative time if we need to cancel or reschedule on our side; no charge applies in that case.

The client agrees to provide the information reasonably required to design and deliver the programme (e.g. role, sector, objectives, relevant workplace materials), to attend scheduled sessions punctually, and to participate actively. Delays in providing necessary information may affect scheduling or the effectiveness of the programme.

We treat all information shared by the client — including business context, documents, and session content — as strictly confidential, and will not disclose it to third parties without the client’s consent, except where disclosure is required by law. This standard applies in full to senior-level, executive, and other sensitive or confidential engagements.

Training materials, exercises, and programme content prepared by us remain our intellectual property unless expressly agreed otherwise in writing. Materials are provided for the client’s personal or internal business use in connection with the programme and may not be reproduced, distributed, or used to train any third party or automated system without our prior written consent.

We provide our Services with professional care and in line with recognised standards of Business English coaching. Coaching outcomes depend on individual participation, starting level, and circumstances outside our control; accordingly, no specific learning outcome or result is guaranteed. We are liable without limitation for damage caused by intent or gross negligence, and for injury to life, body, or health. For damage caused by slight (ordinary) negligence, our liability is limited to the breach of material contractual obligations (cardinal obligations) and, in that case, to the loss or damage typically foreseeable at the time the contract was concluded, to the extent permitted under Luxembourg law.

Neither party is liable for delay or failure to perform an obligation under these Terms where such delay or failure results from circumstances beyond that party’s reasonable control, including illness, technical failure of third-party platforms (e.g. booking or video-conferencing tools), or other events of force majeure. The affected party will inform the other as soon as reasonably possible and both parties will cooperate to reschedule affected sessions.

If you are a consumer habitually resident in the EU and this contract was concluded at a distance (e.g. by email or via an online booking), you generally have a 14-day right of withdrawal from the date the contract is concluded, under the EU Consumer Rights Directive as implemented in Luxembourg law. This right does not apply, or may be lost, where the service has been fully performed with your prior express consent and acknowledgement that you thereby lose your right of withdrawal once fully performed — for example, where a coaching session has already taken place at your request before the 14-day period has elapsed. Where applicable, we will seek your express consent and acknowledgement before providing Services within the withdrawal period.

The European Commission’s Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. We are not obliged to, and do not currently, participate in dispute resolution proceedings before a consumer arbitration board.

Any formal notice under these Terms must be sent in writing to hello@linguasupra.com (from us) or to the email address you provided when booking (from you), and is deemed received the next business day.

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce that or any other provision later.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations in connection with a transfer of our business, provided your rights under these Terms are not materially affected.

These Terms, together with the individually confirmed programme proposal or agreement, constitute the entire agreement between the parties regarding the Services, and supersede any prior understanding, whether written or oral.

If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions is not affected. The invalid provision will be replaced by a valid provision that most closely reflects the economic and legal intent of the original.

These Terms are governed by the laws of the Grand Duchy of Luxembourg, without prejudice to any mandatory consumer-protection provisions of the law of the country in which a consumer client habitually resides. To the extent legally permissible, the courts of Luxembourg City have exclusive jurisdiction over any dispute arising from or in connection with these Terms.